Returns & Exchanges
Thank you for shopping with Tart Collections. We want you to be completely satisfied with your purchase. We hope to ensure you shop with us again!
Unfortunately, we cannot accept returns on international orders. Please note that any shipping charges are not refundable.
We are now exchanging orders; please follow the directions below.
* For returns originating in Alaska, Hawaii, Puerto Rico, or other U.S. Territories, return shipping is $11.95.
All returns or exchanges must be authorized before they can be sent to us. Returns received without authorization will be sent back to you. You can submit a returns request by clicking here:
Please allow 24-48 hours for your return or exchange request to be processed and approved.
When submitting your Return/Exchange Request, please make sure that your return/exchange falls within the following conditions:
FOR ALL RETURNS
- All returns/exchanges must be authorized before they are sent to our warehouse. We are not able to accept any unauthorized returns/exchanges.
- Please make sure that all merchandise has not been worn, washed, or altered and has all original tags attached.
- All returns/exchanges requests must be submitted within 25 days of the invoice date received in your shipment.
- After receiving your return authorization, you must ship your return/exchange within 5 days. If your return is shipped after 5 days of receiving your authorization, you will receive a web credit for your return.
- Exchanges for a different size of a style will be accepted and shipped to you once we have received your original order.
- If you return more than $5,000 in a 12 month period you may be subject to a modified returns policy. We will contact you about any changes.
- Swimwear should be unwashed and unworn with original tags and hygiene strips attached to be approved for return/exchanges.
- If you choose to use the pre-paid return label please take note that a $7 shipping fee will be deducted from your refund.
- If you decide to send your return back without using the return label that we have provided, please address your return to the following address: Attn: Returns Department 4095 Pike Lane, Concord, CA 94520
- In the case of a flash sale, Black Friday, or any other special event where merchandise is discounted, all sales are final. No returns will be accepted. All Final Sale items will end in .97 cents.
Please allow 2 weeks for us to receive and issue your refund, whether it be in original payment form or web credit.
All returns are at the discretion of our Returns Department and we reserve the right to deny any return that doesn’t comply with Tart Collections' return policy.